Accommodation bookings
RATES & BOOKINGS
Rates
Our suites range in price from $340 per night midweek (Sunday to Thursday) and from $450 on weekends. All our suites accommodate a maximum of two adults and usually have a two night minimum.
If you are visiting us for a special occasion, or can’t decide what to choose, why not let us be your own Personal Concierge? Whether it’s a bottle of champagne on arrival, flowers, recommendations for something to do or help choosing which suite to stay in first, please get in touch and let us know how we can help make your stay extra special.
Alternatively, why not pamper yourself with one of our decadent packages? Or pamper someone you love with a Gift Voucher for a decadent escape to Mt Hay!
Accessibility
At Mt Hay we pride ourselves on being as inclusive as our physical location allows. Please reach out to us if you have any special needs or access requirements and let us know how we can support you and help you to enjoy your stay with us.
Please click here for more details.
Restrictions
Please note that Mt Hay has a strict no smoking policy and is exclusively for the enjoyment of guests aged 18 and over.
A minimum stay of three nights and a peak tariff may apply on long weekends, Easter and the Christmas period. These rates vary from $360 to $560 – please select your dates to view applicable rates.
Check in is from 3pm, with check out prior to 10am. A late departure or early check-in may be possible by prior arrangement only and cannot be guaranteed.
In order to reduce the risk of identity fraud, we will ask you to provide photo ID at check in to ensure that the identity given matches the booking and credit card details. A record and/or copy of photo ID may be retained for verification purposes with your card provider.
Additional information
- All bookings must be secured with payment.
- If you are unable to make full payment at the time of booking please contact us.
- Bookings may be secured by MasterCard, Visa, Amex or bank transfer.
- Prices quoted are effective immediately and are subject to change without notice.
- Gift vouchers can be arranged with a 3 year validity. Vouchers are available for both midweek and weekend stays or for a specified dollar amount – the choice is yours.
- Suites are available for arrival from 3pm. Departures are by 10am. Most departure times can be extended by prior arrangement, but cannot be guaranteed.
- In order to reduce the risk of identity fraud, we will ask you to provide photo ID at check in to ensure that the identity given matches the booking and credit card details. A record and/or copy of photo ID may be retained for verification purposes with your card provider.
Cancellations and refunds
- All cancellation requests must be in writing – e.g. letter or email and a receipt of cancellation issued.
- Cancellations within 7 days of arrival will forfeit 50% of the total cost of your stay; within 48 hours of arrival will require full payment of all booked accommodation.
- Whilst all attempts will be made to resell your room, you remain liable for the costs of your total accommodation booking.
- Should you fail to arrive on the scheduled day of your reservation, your room will be held until the following day in case you have been unforeseeably delayed and are unable to contact us. Should you not arrive the next day your reservation will be cancelled and the total accommodation charge will be applied.
- Any changes to bookings must be requested in writing by e-mail.