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Bookings, cancellations and changes

Terms and Conditions

Bookings

  • All bookings must be secured with 50% payment.
  • If you are unable to make payment at the time of booking please contact us.
  • Bookings may be secured by MasterCard, Visa, Amex or bank transfer.
  • Prices quoted are effective immediately and are subject to change without notice.
  • Gift vouchers can be arranged with a 3 year validity. Vouchers are available for both midweek and weekend stays (min. 2 nights) or up to a specific dollar amount.
  • Suites are available for arrival from 3pm. Departures are by 10am.

Cancellations

  • All cancellation requests must be in writing and an acknowledgement of cancellation issued.
  • Cancellations within 7 days of arrival will forfeit 50% of the total cost of your stay.
  • Cancellations within 48 hours of arrival will require full payment of all booked accommodation.
  • Whilst all attempts will be made to resell your room, you remain liable for the costs of your total accommodation booking. 

Changes

  • Changes to bookings can usually be accommodated up to 7 days before your stay. 
  • Changes within 7 days of your stay will forfeit 50% of the total cost of your stay.
  • Changes within 48 hours of arrival will require full payment of all booked accommodation. 
  • Whilst all attempts will be made to resell your room, you remain liable for the costs of your total accommodation booking. 

Non Arrival

  • Should you fail to arrive on the scheduled day of your reservation, your room will be held until the following day in case you have been unforeseeably delayed and are unable to contact us. Should you not arrive the next day your reservation will be cancelled and the total accommodation charge will be applied.
  • Any changes to bookings must be requested in writing by e-mail.

Refunds

  • Your deposit is 100% refundable for cancellations made more than 7 days before your stay.

 

WHAT OUR GUESTS SAY

The drive up to Mt Hay may seem a bit strange, but then you arrive and you just go WOW! The views are just amazing! And you just wait for the sunset. (That is something not to miss) The outdoor tub is something you have to enjoy, its very relaxing with a view. Anthony, Louise and their gorgeous and friendly pups are something you cant go past. Pop your bubbles and enjoy Mt Hay!!

Natalie, April 2021
Bliss
A Valentine’s gift for my partner. From the moment we walked in everything was perfect. Anthony and Louise are the loviest hosts. The outdoor bath was to die for. The room was exquisitely appointed from the rain shower to the loads of coffee pods and fruit. The property itself is magical and the bird life is next level. The bonus... Dougle and Griff their doggys. Even though they were fully booked we never saw anybody... not once. A magical find.
Vanessa B, Feb 2021
Mt Hay is Spectacular!
Great location, excellent amenities, superior services both on site and delivered to your door. Anthony and Louise really have a great place to relax at and have thought of everything to make your stay Spectacular. Lots of great towns, beaches and walks within minutes of the retreat. Highly recommend!
Mark F, March 2021
Heaven
Absolutely loved our stay at Mt Hay retreat. Rooms were so well fit out with everything you need. Views were outstanding. Loved the outdoor bath overlooking the stunning scenery. Wouldn’t change anything. Thankyou Anthony & Louise who were amazing hosts.
Sally N, March 2021
Peaceful Tranquil Paradise
'...absolutely amazing...The view from our suite something to behold, so beautiful to be able to lay in bed and watch the sunrise across the rolling hills out to the ocean.... Ensuite with walk in shower with full length garden window on one side and a view straight out to the rolling hills on the other....Large outdoor tub, luxurious. ... You could stay all day in your suite just taking in the views, reading, writing, watching movies - so quiet. Bring your own food for continental breakfast, short drive down the hill to Berry for lunch or dinner. Wonderful guest indoor lap pool with spa, outdoor chess, amazing swing, beautiful gardens. We only saw other guests very infrequently in passing, it felt like we were in a small but very grand Australian paradise. The privacy, peace and tranquility of the location outstanding. Thank you for a wonderful stay, we will definitely be back.
OpanGirl04, April 2021

CONTACT