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Bookings, cancellations and changes

Terms and Conditions

Bookings

  • All bookings must be secured with 50% payment.
  • If you are unable to make payment at the time of booking please contact us.
  • Bookings may be secured by MasterCard, Visa, Amex or bank transfer.
  • Prices quoted are effective immediately and are subject to change without notice.
  • Gift vouchers can be arranged with a 3 year validity. Vouchers are available for both midweek and weekend stays (min. 2 nights) or up to a specific dollar amount.
  • Suites are available for arrival from 3pm. Departures are by 10am.

Cancellations

  • All cancellation requests must be in writing and an acknowledgement of cancellation issued.
  • Cancellations within 7 days of arrival will forfeit 50% of the total cost of your stay.
  • Cancellations within 48 hours of arrival will require full payment of all booked accommodation.
  • Whilst all attempts will be made to resell your room, you remain liable for the costs of your total accommodation booking. 

Changes

  • Changes to bookings can usually be accommodated up to 7 days before your stay. 
  • Changes within 7 days of your stay will forfeit 50% of the total cost of your stay.
  • Changes within 48 hours of arrival will require full payment of all booked accommodation. 
  • Whilst all attempts will be made to resell your room, you remain liable for the costs of your total accommodation booking. 

Non Arrival

  • Should you fail to arrive on the scheduled day of your reservation, your room will be held until the following day in case you have been unforeseeably delayed and are unable to contact us. Should you not arrive the next day your reservation will be cancelled and the total accommodation charge will be applied.
  • Any changes to bookings must be requested in writing by e-mail.

Refunds

  • Your deposit is 100% refundable for cancellations made more than 7 days before your stay.

 

WHAT OUR GUESTS SAY

I surprised my partner with a trip to Mt Hay to celebrate our anniversary. We stayed for two nights but it felt much longer in the amazing relaxing setting. Anthony could not have been more accommodating as a host, offering plenty of recommendations of local wineries and beaches to visit, as well as taking us to feed their goats and even supplying our car with some oil when it overheated. The outdoor bath is an amazing luxury, the swimming pool and spa is great for a colder evening and the swing is a gorgeous spot that makes you feel on top of the world. Their two gorgeous dogs were the icing on the cake!

Rachel A, December 2020

Beautiful gardens and birdlife with a magnificent view over the valley to the ocean.
Loved feeding the Koi fish along with the dogs. Andrew and Louise are perfect hosts and willing to help you with ideas about the area. Accommodation was excellent along with outside bath. A perfect place to escape

Maggie M, November 2020

I was recommended to visit Mt Hay retreat, and I am so pleased I did. I surprised my wife for our anniversary. So what are then pluses here: no formal check in or checkout( yep, these guys know how to make your visit memorable)

The positives: The views; The silence; The privacy; Closeness to a range of great restaurants; Style and level of amenities; Great pool

The negatives: Every break has to come to an end!

Will we be back, you bet we will.

So thanks Anthony and Louise you made our stay very memorable, your hospitality was first class and your respect for privacy comes naturally to you

Steve H, November 2020

Breathtaking, Unique and incredible are 3 words I'd use to describe Mt Hay Retreat. The view will take your breath away, the area is green and lush with never ending views over the mountains. Access is via driving through an incredible rainforest and when you arrive at the top, the magic continues. The rooms are extra large and have everything you need. Pack some wine and goodies with you as you won't want to leave!
Electric vehicle charging is available, just ask the amazing hosts who are happy to run an extension cable for you.

Kristie, December 2020

The perfect place to relax, recharge and connect. Mt Hay offers rare tranquility in the most exquisite setting. Anthony and Louise and their beautiful furry friends are so hospitable and helpful, we will be returning for many years to come!

McKellar, November 2020

CONTACT