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Bookings, cancellations and changes

Terms and Conditions

Bookings

  • All bookings must be secured with 50% payment.
  • If you are unable to make payment at the time of booking please contact us.
  • Bookings may be secured by MasterCard, Visa, Amex or bank transfer.
  • Prices quoted are effective immediately and are subject to change without notice.
  • Gift vouchers can be arranged with a 3 year validity. Vouchers are available for both midweek and weekend stays (min. 2 nights) or up to a specific dollar amount.
  • Suites are available for arrival from 3pm. Departures are by 10am.

Cancellations

  • All cancellation requests must be in writing and an acknowledgement of cancellation issued.
  • Cancellations within 7 days of arrival will forfeit 50% of the total cost of your stay.
  • Cancellations within 48 hours of arrival will require full payment of all booked accommodation.
  • Whilst all attempts will be made to resell your room, you remain liable for the costs of your total accommodation booking. 

Changes

  • Changes to bookings can usually be accommodated up to 7 days before your stay. 
  • Changes within 7 days of your stay will forfeit 50% of the total cost of your stay.
  • Changes within 48 hours of arrival will require full payment of all booked accommodation. 
  • Whilst all attempts will be made to resell your room, you remain liable for the costs of your total accommodation booking. 

Non Arrival

  • Should you fail to arrive on the scheduled day of your reservation, your room will be held until the following day in case you have been unforeseeably delayed and are unable to contact us. Should you not arrive the next day your reservation will be cancelled and the total accommodation charge will be applied.
  • Any changes to bookings must be requested in writing by e-mail.

Refunds

  • Your deposit is 100% refundable for cancellations made more than 7 days before your stay.

 

WHAT OUR GUESTS SAY

Exceptional! Set high above Berry the views were beautiful, the peace and quiet and the comfort level were amazing. Loved the pool….

Victoria, December 2018

Absolutely breathtaking! The whole experience was incredible, the people, the view, the pool, the room, the animals – everything was amazing…wonderful hospitality. We will be back!

Jonathan, November 2018

Perfect and relaxing weekend away!

Chris, June 2018

CONTACT