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Bookings, cancellations and changes

Terms and Conditions

Bookings

  • All bookings must be secured with 50% payment.
  • If you are unable to make payment at the time of booking please contact us.
  • Bookings may be secured by MasterCard, Visa, Amex or bank transfer.
  • Prices quoted are effective immediately and are subject to change without notice.
  • Gift vouchers can be arranged with a 3 year validity. Vouchers are available for both midweek and weekend stays (min. 2 nights) or up to a specific dollar amount.
  • Suites are available for arrival from 3pm. Departures are by 10am.

Cancellations

  • All cancellation requests must be in writing and an acknowledgement of cancellation issued.
  • Cancellations within 7 days of arrival will forfeit 50% of the total cost of your stay.
  • Cancellations within 48 hours of arrival will require full payment of all booked accommodation.
  • Whilst all attempts will be made to resell your room, you remain liable for the costs of your total accommodation booking. 

Changes

  • Changes to bookings can usually be accommodated up to 7 days before your stay. 
  • Changes within 7 days of your stay will forfeit 50% of the total cost of your stay.
  • Changes within 48 hours of arrival will require full payment of all booked accommodation. 
  • Whilst all attempts will be made to resell your room, you remain liable for the costs of your total accommodation booking. 

Non Arrival

  • Should you fail to arrive on the scheduled day of your reservation, your room will be held until the following day in case you have been unforeseeably delayed and are unable to contact us. Should you not arrive the next day your reservation will be cancelled and the total accommodation charge will be applied.
  • Any changes to bookings must be requested in writing by e-mail.

Refunds

  • Your deposit is 100% refundable for cancellations made more than 7 days before your stay.

 

WHAT OUR GUESTS SAY

This place is absolutely stunning, fantastic views, tranquil, lovely pool, close to Berry. Louise and Anthony great hosts, nothing too much trouble. Facilities and grounds kept in immaculate condition. We will definitely be going again and highly recommend this place for a fantastic quiet getaway.

Sandra, September 2020

My boyfriend and I just got home after two nights in ‘The Big Blue’ room. What absolute bliss. The view is just incredible from the moment you open the door but in terms of the room itself, it was so clean, the bed was so comfortable with beautiful linen and the bathroom was so spacious. The big round bath tub on the balcony was just divine and so private. The giant swing is also a lot of fun ! We will definitely be back.

Abbeyjennifer, September 2020

The private road leading to the retreat itself gives you the feeling of truly escaping to a place where you can focus on the incredible views and beauty in the nature that surrounds Mt Hay.

Even in the current COVID pandemic you are able to experience an unparalleled level of relaxation, as every precaution has been taken into account and manufactured so that you feel like you are in your own world without being limited.

The perfect getaway was curated for our stay to celebrate a 10 year anniversary that was utterly unforgettable, with caretakers Anthony and Louise being the most accomodating and welcoming duo.

There is no doubt that we will be back again as the allure and beauty is absolutely enticing.

DodgingDaggers, September 2020

Amazing views from the second we opened the door into the room. Mt Hay met our expectations and more! Our room was lovely, with every little detail considered. Bed was so comfy and view from our bed was amazing (electric blinds meant no need to even get out of bed for beautiful morning views). We chose the room with the bath on the balcony which added to the experience of relaxing and taking some time just to enjoy the views.
Definitely the type of place where you want to stay in and enjoy the room, balcony, pool and of course the giant swing!
Couldn’t have asked for better service whilst we stayed, everyone was so friendly.
Definitely would recommend!

Beckie23, September 2020

Well, what's not to like? You've read the other great reviews & my wife & i agree with them all!

The champagne & cheese provide in our package was great....sitting out on our balcony admiring the view & contemplating the meaning of life (further work required here, possibly with more champagne).

Surrounding countryside & walks are great and as others have said, Louise & Anthony are perfect hosts....it was our umpteenth wedding anniversary & we loved it!

13JohnFB, September 2020

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