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Bookings, cancellations and changes

Terms and Conditions

Bookings

  • All bookings must be secured with 50% payment.
  • If you are unable to make payment at the time of booking please contact us.
  • Bookings may be secured by MasterCard, Visa, Amex or bank transfer.
  • Prices quoted are effective immediately and are subject to change without notice.
  • Gift vouchers can be arranged with a 3 year validity. Vouchers are available for both midweek and weekend stays (min. 2 nights) or up to a specific dollar amount.
  • Suites are available for arrival from 3pm. Departures are by 10am.

Cancellations

  • All cancellation requests must be in writing and an acknowledgement of cancellation issued.
  • Cancellations within 7 days of arrival will forfeit 50% of the total cost of your stay.
  • Cancellations within 48 hours of arrival will require full payment of all booked accommodation.
  • Whilst all attempts will be made to resell your room, you remain liable for the costs of your total accommodation booking. 

Changes

  • Changes to bookings can usually be accommodated up to 7 days before your stay. 
  • Changes within 7 days of your stay will forfeit 50% of the total cost of your stay.
  • Changes within 48 hours of arrival will require full payment of all booked accommodation. 
  • Whilst all attempts will be made to resell your room, you remain liable for the costs of your total accommodation booking. 

Non Arrival

  • Should you fail to arrive on the scheduled day of your reservation, your room will be held until the following day in case you have been unforeseeably delayed and are unable to contact us. Should you not arrive the next day your reservation will be cancelled and the total accommodation charge will be applied.
  • Any changes to bookings must be requested in writing by e-mail.

Refunds

  • Your deposit is 100% refundable for cancellations made more than 7 days before your stay.

 

WHAT OUR GUESTS SAY

Berry COVID Escape

Visited Mt Hay retreat as a COVID escape and was overwhelmed with the attention to detail that was shown to our comfort. Received a warm welcome and was given a great over view of the property and then was shown to our amazing villa. Views to die for and again attention to detail in the small but important things. Nespresso coffee machine and mini kitchenette, metal water bottles in the room which you could take home as a gift, quality of bed linen and towels (you would be surprised how many accommodations skimp on this) to the well maintained facilities including a large heated spa and pool. Only 5 mins drive from Berry central and you will love Dougal the dog

dazawat, June 2020

This is one of our favorite places we have ever found! EVERYthing was perfect! Friendly staff, nice dog, beautiful views, amazing room, clean and well attended. Everything was perfection 🙂 will definitely come again!

Karlee M, June 2020

Such a fantastic weekend escaping our Sydney bubble and heading to berry. Mt Hay Retreat is simply stunning. Exactly what we needed to switch off and relax. Loved the farm animals and waking up to birds chirping. We will be back soon! Thanks Louise

Rebecca, July 2020

Luxurious, modern, tranquil perfection. Sweeping floor to ceiling views from the hillside property. Easy arrival/stay and the hosts were more than friendly and accommodating to all our needs. The suite was spacious, clean and modern...so comfortable and relaxing! Balcony set up (lounge chairs and bath tub) was on point. The farm animals were so cute and Dougal the Irish setter was a friendly companion during our explorations. 10/10 would recommend and stay here again.

Julia, July 2020

Mt Hay retreat was just perfect. The view is breathtaking, especially from the outdoor tub. The owners are so lovely and gave us great recommendations for local activities. The rooms are spotless with great features like a rain shower and automatic blinds. Highlights of our stay were seeing the wild wombat and relaxing on the swing or in the spa with a wine in hand. The owners’ dog Dougal is absolutely gorgeous and very friendly. The location is great because you feel so removed from civilisation but are so close to Berry and surrounds. We will definitely be back!

Alice, July 2020

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