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Bookings, cancellations and changes

Terms and Conditions

Bookings

  • All bookings must be secured with 50% payment.
  • If you are unable to make payment at the time of booking please contact us.
  • Bookings may be secured by MasterCard, Visa, Amex or bank transfer.
  • Prices quoted are effective immediately and are subject to change without notice.
  • Gift vouchers can be arranged with a 3 year validity. Vouchers are available for both midweek and weekend stays (min. 2 nights) or up to a specific dollar amount.
  • Suites are available for arrival from 3pm. Departures are by 10am.

Cancellations

  • All cancellation requests must be in writing and an acknowledgement of cancellation issued.
  • Cancellations within 7 days of arrival will forfeit 50% of the total cost of your stay.
  • Cancellations within 48 hours of arrival will require full payment of all booked accommodation.
  • Whilst all attempts will be made to resell your room, you remain liable for the costs of your total accommodation booking. 

Changes

  • Changes to bookings can usually be accommodated up to 7 days before your stay. 
  • Changes within 7 days of your stay will forfeit 50% of the total cost of your stay.
  • Changes within 48 hours of arrival will require full payment of all booked accommodation. 
  • Whilst all attempts will be made to resell your room, you remain liable for the costs of your total accommodation booking. 

Non Arrival

  • Should you fail to arrive on the scheduled day of your reservation, your room will be held until the following day in case you have been unforeseeably delayed and are unable to contact us. Should you not arrive the next day your reservation will be cancelled and the total accommodation charge will be applied.
  • Any changes to bookings must be requested in writing by e-mail.

Refunds

  • Your deposit is 100% refundable for cancellations made more than 7 days before your stay.

 

WHAT OUR GUESTS SAY

Thanks so much Louise and Anthony for sharing your amazing part of the world with us! Mt Hay Retreat is the perfect place to go for a weekend escape. The views are breathtaking, the pool is incredible and the peace & quiet was exactly what we needed to escape the world for a moment.
We can’t wait to visit again!

Elisa, December 2019

Everything about Mt Hay Retreat is magnificent.

Robyn D, January 2020

Our second time back to stay at Mt Hay.... absolutely First Class Accommodation .... it is like walking into a Brand New Resort .... immaculate ... Louise and Anthony are Fantastic Hosts .... the Pool is to die for .... Grounds are awesome .... Will be back again for sure

Brett, November 2019

Stunning Views! A wonderful retreat. Perfect for relaxing and recharging.

Julie M, November 2019

Perfect couples weekend away.  Such a beautiful location, the perfect place to get away from it all & enjoy nature. Very quiet and relaxing yet only a 5 min drive into the Main Street of Berry. Outdoor bath was great to relax in & the bed was so comfortable! Would definitely recommend to anyone!

Jessie, October 2019

CONTACT