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Bookings, cancellations and changes

Terms and Conditions

Bookings

  • All bookings must be secured with 50% payment.
  • If you are unable to make payment at the time of booking please contact us.
  • Bookings may be secured by MasterCard (1.5%), Visa (1.5%), Amex (2.5%) or bank transfer (0%).
  • Prices quoted are effective immediately and are subject to change without notice.
  • Gift vouchers can be arranged with a 3 year validity. Vouchers are available for both midweek and weekend stays, or up to a specific dollar amount – the choice is yours.
  • Suites are available for arrival from 3pm. Departures are by 10am.

Cancellations

  • All cancellation requests must be in writing and an acknowledgement of cancellation issued.
  • Cancellations within 7 days of arrival will forfeit 50% of the total cost of your stay.
  • Cancellations within 48 hours of arrival will require full payment of all booked accommodation.
  • Whilst all attempts will be made to resell your room, you remain liable for the costs of your total accommodation booking. 

Changes

  • Changes to bookings can usually be accommodated up to 7 days before your stay – subject to availability. 
  • Changes within 7 days of your stay will forfeit 50% of the total cost of your stay.
  • Changes within 48 hours of arrival will require full payment of all booked accommodation. 
  • Whilst all attempts will be made to resell your room, you remain liable for the costs of your total accommodation booking. 

Non Arrival

  • Should you fail to arrive on the scheduled day of your reservation, your room will be held until the following day in case you have been unforeseeably delayed and are unable to contact us. Should you not arrive the next day your reservation will be cancelled and the total accommodation charge will be applied.
  • Any changes to bookings must be requested in writing by e-mail.

Refunds

  • Your deposit is 100% refundable for cancellations made more than 7 days before your stay.

 

WHAT OUR GUESTS SAY

Mt Hay is an extremely well thought out luxury accommodation, making the most of its geography. The individual villas are sited on the edge of the escarpment affording beautiful views to enjoy at all times of day, and each one is private. Our hosts were most attentive to our needs and we were very appreciative of the opportunity to recharge our EV. We stayed in the Escarpment Villa with the internal bath which worked well for us. The villa was exceedingly comfortable, clean and decorated tastefully. I well and truly recommend Mt Hay Retreat for couples wishing for a luxury break away.

SueandDavid, June 2022
This was the perfect location for a short getaway. The accommodation was stunning and the view spectacular. A beautiful place to walk around the grounds, enjoy feeding the fish and have some fun on the big swing. Anthony and Louise are lovely hosts always making sure we had everything we needed. They also made a couple of great suggestions of places to eat in nearby Berry. We will definitely be back again!
MarBar_13, July 2022
A Getaway to remember - nothing could spoil this Retreat!
 
Timothy C, July 2022
We stayed for 3 nights in The Escarpment Suite. Mt Hay Retreat is a stunning property. The photos on the web site can’t do the rooms justice. The suites are very spacious and very well appointed. We went during the NSW floods, so had every excuse to laze around in the room and luxuriate in the massive bathtub, taking in the stunning views. Anthony and Louise are terrific hosts - very friendly and informative, and nothing is too much trouble. We’re sure we will be returning many times over!
SDDD888, July 2022
Spent the weekend in the Big Blue suite where we enjoyed beautiful panoramic views of the valley below. The room itself was simple yet luxurious and perfect for a couples get away. Heated floors in the bathroom with he choice between a normal or rainwater shower with great water pressure was a bonus. Enjoyed the afternoon having a soak in the giant tub on the back deck while taking in the view below with drink in hand. The suites are set out in such a way that you feel like you are the only ones there and even had the communal pool and spa to ourselves when we decided to go for a dip. Our hosts were friendly and accommodating and also allowed us to have our privacy during our stay. Only a 10 minute drive into Berry with plenty of restaurant options. Definitely recommended.
JayS, June 2022